F.A.Q.s

+AFTER ORDERING AND TURN AROUND TIMES:

  • After the order is placed and the payment is processed, we will email you a proof to review in 2-3 business days. Please note we are closed over the weekends and on any major U.S. holidays. If you need to contact us before the proof is sent, you can message us under the "CONTACT US" tab or email us at ethreedesigns@hotmail.com. All proofs will be emailed to the email address you entered at checkout.

+THE TURN AROUND TIME IS UP BUT I DO NOT SEE MY PROOF

  • We always send proofs in the posted 2-3 business day turn around time. Our business days do not include weekends or US holidays when counting. If you cannot locate your proof and the turn around time is up, please check your junk mail. Our emails can fall in there. If you still cannot find it, don't hesitate to contact us!

+I AM IN A RUSH, IS THERE A WAY TO GET THE PROOF FASTER?

  • Yes, absolutely! We completely understand this happens. There is a Rush order listing in the add on section of our shop for $5. This gets the proof out in 24 hours or less. Please note we do not process rushes on our off days. However, if purchased on a non-working day, it will be out asap once we are back. If we are printing for you too, we are also able to get them printed faster as well.

+HOW MANY CHANGES DO YOU GET:

  • We send a proof and then you receive TWO rounds of free revisions. Please review the proof COMPLETELY before contacting us with any corrections so that we can make all corrections at once if possible. If another proof is not requested after you email us with changes, changes are made, finals and printing tips are sent and the order is closed out. There is a small charge for more edits at that point. If we have made an error, then let us know and we are happy to fix it for you. Additionally, it may take up to 24-48 hours to get your revised card. We have to get everyone's first drafts out before circling back around for revisions.

+HOW DO I GET A MATCHING BACKSIDE WITH MY CARD:

  • We have matching backsides for all of our cards. They come if requested with the digital file for free. There is an extra charge for custom back sides. If we are printing for you, you would just order the front/back printing option and we will print the matching design on the back. Otherwise if the single side printing option is choosen, the back will be white. With the front/back printing option, we can also do a custom back side.

+DO YOU MAKE PROOFS BEFORE PURCHASE AND CAN WE EDIT IT OURSELF:

  • We do not work on proofs prior to purcahse due to the nature of digital files. We also do not offer editable cards... just send us the info after purchase, lay back and relax! The proof will be emailed to you in our posted turn around time.

+PRINTING INFO:

  • Digital Files: We send printing tips and test prints are always encouraged from the place you are going to print! Not all printers print the same and E-Three cannot be held accountable for poor printers or printers that don't print true. If you contact us, We can adjust the colors for you if they are not printing correctly. We are always happy to help!! We can't guarantee other printers other than our own... but please note colors can appear differently from monitor to monitor and printer to printer. If you are worried, you can order our printing services!

  • Our Printed Cards: After the design is approved, we send to print and ship within 2-4 business days of approval. We professionally print on high quality 120# card stock and they ship with envelopes. Please click here for our current shipping rates. Be advised, higher shipping costs will be applied to outside the U.S. Ask us for a quote. The backs of the cards will be white unless the Front/Back printing option is selected at printing. If we are printing for you, rest assured, you will be getting beautiful professional quality cards!

  • We fully uphold the legal rights of photographers. By submitting your pictures to us, you agree that you are the photographer or that you have the permission from the copyright holder to use their photos. In return, please be advised our cards are copy right protected.

  • Lastly, all of our designs are protected under copy right. Our work can not be copied or distributed without our permission. We work really hard to make these original creations. Thank you!